Privacy Policy

1. Introduction

XIRI Facility Solutions ("XIRI," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at xiri.ai or use our services.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Business name, contact name, email address, and phone number (via lead forms and audit requests)
• Facility address, type, and square footage
• Service preferences and scheduling information
• Contractor application information (business details, insurance, qualifications)

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our facility management services
• Respond to your inquiries and audit requests
• Match your facility with qualified, vetted contractors
• Send service-related communications (scheduling, invoices, audit reports)
• Send marketing communications with your consent (you can opt out at any time)
• Analyze website usage to improve our services
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Contractors assigned to your facility will receive your business name, address, and service requirements
• Technology Partners: We use Google Cloud (Firebase) for data storage, Google Analytics for website analytics, and email service providers for communications
• Legal Requirements: We may disclose information to comply with applicable law, regulation, or legal process

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. These include:

• Essential Cookies: Required for site functionality
• Analytics Cookies: Google Analytics to understand how visitors use our site
• UTM Parameters: We track marketing attribution (source, medium, campaign) to measure our outreach effectiveness

You can control cookies through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure cloud infrastructure (Google Cloud), and role-based access controls for our internal team. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Lead and contractor data is retained for the duration of our business relationship and for a reasonable period thereafter for legal and operational purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, contact us at privacy@xiri.ai.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

XIRI Facility Solutions
Email: privacy@xiri.ai